Expected clearer guidance but support had its moments

Expected clearer guidance but support had its moments

I really went in expecting more clear and thorough guidance from WFHI’s support during setup and use of the software. The initial sign-up and invoice processes were easy enough to follow, which was nice. When it came to using the calling tools and dialer though, their explanations sometimes felt a bit rushed or vague, which threw me off a little. On the positive side, the telephonic support people were helpful when I managed to connect with the right person, and automatic updates generally worked without a hitch. So, despite some frustration with the clarity of communication, overall the team did provide valuable support. It just wasn’t always at the level I had anticipated, but I’m hopeful it will improve.