Expected clearer guidance but had to figure much on my own
I was expecting a smoother experience with the sign-up and pre-purchase process considering the software and training are paid services. Instead, I found myself having to work out a lot of details by myself without clear instructions or roadmap. The onboarding documentation was scattered and didn't fully explain how to connect certain parts of the workflow, such as linking the dialer with the database. I had to spend hours testing different settings just to understand what worked. The training videos were generic and not very practical for my specific use case. It felt like you assumed users would automatically know the nuances of remote workflows without guiding them properly. Even the payment process felt confusing because invoicing details were not transparent upfront. I expected to get a step-by-step introduction, but instead, I wasted time troubleshooting issues that could have been explained earlier. Overall, I feel like your offering demands a higher level of self-navigation than I anticipated, and it did not meet my expectations for a structured onboarding experience. If you improve your support materials and make the onboarding flow clearer, it would be much more user-friendly and reduce frustration early on.