Expected clearer guidance but got more uncertainty
I thought the sales and pre-purchase process would give me a clearer idea of exactly what I was getting and how it would fit my needs, but that wasn’t quite the case. On the plus side, signing up and making payment was fairly straightforward, and the invoicing procedure was smooth. However, I felt the information provided before purchase did not fully set my expectations for the training and software features. After starting, I realized I would need considerable help from support and self-directed learning to make things work for me. Given this, if I have to purchase again, I’d expect more upfront guidance or possibly a different product better matched to someone who needs detailed onboarding. That said, some of the software’s features did work well once I figured them out, so it was not entirely disappointing. I’m left with a feeling that the overall experience was a bit murky compared to what I hoped going in, meaning I might need extra support in the future to keep using it effectively.