Expected clearer guidance but got confusion instead
I began with the expectation that the software and access would be explained clearly through onboarding and training. Instead, I felt the instructions left much to interpretation, making it difficult to set up key features like the calling tools or database integration without repeated trial and error. The sign-up process appeared straightforward at first glance but lacked the detailed steps required for smooth access, which led to several pauses while I tried to understand what was expected. Automatic updates happened, but their impacts weren't made sufficiently clear in advance, adding to my frustration. Even telephonic support, though available, often repeated basic instructions rather than clarifying complex points, which didn’t help my understanding. I was hoping for a well-structured flow that minimized frustration, but the explanations felt incomplete and sometimes ambiguous. This mismatch between my expectations and what I received made the experience more tedious than it needed to be. In sum, I can't recommend this for those who want crystal-clear step-by-step guidance when starting out, as it was disappointing in that area for me.