Expected clearer guidance but fell short
I had thought the support would be easier to reach and more intuitive, but unfortunately, that was not my experience with WFHI. Finding the right help felt like a challenge; the documentation was not always clear and the telephonic support often seemed to direct me back to the same resources rather than addressing my question thoroughly. I had hoped for a smoother onboarding with more proactive communication. The updates happened automatically, which was fine, but when something went wrong, figuring out how to fix it became cumbersome. Invoicing and the payment process were straightforward, at least they worked as expected. Compared to other platforms I used before, I expected better immediate assistance and guidance through the software features. I can say the product works but navigating problems without easier support made the experience less smooth than it could have been. Overall, I was mildly disappointed by how much guesswork and repeated calls were necessary just to resolve simple issues.