I signed up hoping the support and communication would be straightforward, especially the explanatio

I signed up hoping the support and communication would be straightforward, especially the explanatio

I signed up hoping the support and communication would be straightforward, especially the explanations around using the dialer and managing the calling tools. Initially, I expected the onboarding to be really clear and walked through step-by-step, but what I actually experienced was a bit patchy. Some parts of the training broke things down in a way that was easy to grasp, particularly around navigating the database feature, which was helpful. However, when it came to telephonic support, I found explanations to be a bit vague at times, leaving me confused during a couple of troubleshooting calls. The automatic updates seemed to come through silently, which was good in some ways, but I wish there had been clearer communication about what was changing and how it might affect my workflow. On the positive side, sign-up and invoicing processes were mostly smooth and well explained in the instructions. So overall, I’m somewhere in the middle: some aspects met expectations while others left me wishing for more clarity. Maybe with some tweaks, this could improve, because it's not a bad system but definitely needed better communication and clear walkthroughs.