Expected clearer explanations, frustrated with some communication
I approached WFHI expecting detailed and straightforward explanations for their software and training, especially since the sales team had emphasized ease of use and reliable support. While the sign-up and invoicing processes were clear enough, I found the training sessions a bit rushed and lacking in depth on certain features like the dialer and database functionalities. Automatic updates seemed to introduce new elements without adequate notice or guidance, which caused confusion rather than clarity. Telephonic support was courteous, but at times I found their explanations to be vague and insufficiently detailed, leaving me unsure how to resolve some issues on my own. I had hoped for more transparent communication throughout the onboarding and technical support phases. Though the software has potential, the gap between what was promised and what I received did lead to some frustration and uncertainty during my early use.