Expected clearer explanations but overall not a bad experience
I kinda thought when I signed up that I'd get this really clear, step by step kind of guide on how everything would work. Instead, the support and training materials sometimes felt a bit vague, which made it tricky to understand exactly what to do next, especially with the dialer setup and database features. On the plus side, when I reached out for telephonic support, the people I talked to were pretty patient and explained things in a way that made sense after a few tries. The automatic updates seemed to be a help because I didn’t have to manually install anything, so that part was convenient. I had some issues with invoicing where I wasn’t sure if a payment went through, but the support helped me sort that out eventually. So, while the clarity wasn’t always where I hoped it’d be, the overall experience wasn’t too frustrating, and I’m able to use the software day to day without too many problems. It’s not perfect, but it’s workable.