Expected clearer explanations but got the key info eventually

Expected clearer explanations but got the key info eventually

My sales and pre-purchase experience was mixed in clarity. While most information reflected what I expected from the start, there was one specific moment during onboarding where a critical detail about the calling tool’s functionality wasn’t immediately clear. I had to call support to understand that particular aspect, which took some time but was resolved. The rest of the explanations during the purchase seemed somewhat vague to me, though they covered basics well enough. It wasn’t a major issue, but I had higher hopes for detailed upfront guidance. Still, the billing and payment process was as expected and I could complete sign-up without problems, so the overall experience aligned reasonably with what I anticipated.