Expected clearer explanations, but got more confusion
I started with WFHI expecting the entire sales process and software features to be clearly explained upfront, but honestly, some parts left me confused. For example, at the sign-up stage, I assumed the invoicing and payment process would be simple and transparent, but the details felt a little vague until I actually tried it myself. There was a manual and some training guidance, which I appreciated, but some labeling in the interface wasn’t very intuitive, resulting in me having to spend additional time figuring out what each option meant. On the positive side, the telephonic support was patient and answered my questions, though sometimes I had to ask for clarification multiple times. The automatic updates seemed fine, and I didn’t face any issues with the dialer or database features once I got used to them. However, I expected clearer communication about these from the start, so it felt like a bigger learning curve than I anticipated. Overall, I think if the explanations were more thorough, the process would have been much easier to navigate.