Expected clearer explanations but got mixed messaging
I came into my support calls with WFHI expecting clear and direct explanations about troubleshooting and using the software features effectively. The actual experience was a bit uneven. Some team members were quite thorough and broke down the steps in ways that I could easily follow, which was really helpful for understanding the training content beyond the manual. On the other hand, a couple of times I felt like the explanations got too technical or were rushed, leaving me unsure if I fully grasped the solutions offered. The inconsistency made it harder to have complete confidence in the help I was receiving. Although I eventually managed to get through the problems with patience, I think more uniform clarity and paced communication would have improved my overall impression. What I got wasn't bad, but it didn’t quite match the straightforward guidance I was hoping for.