Expected clearer explanations but ended up confused overall
I had hoped the training and onboarding would clearly explain each software feature, allowing me to smoothly integrate it into my workflow. Unfortunately, I found several parts of the explanation lacking in clarity and detail. The instructions for the calling tools, especially the dialer setup, were not as straightforward as I expected. Compared to similar software I have tried before, this onboarding felt a step behind in guiding me through processes. I struggled to understand some database management steps because the training materials assumed prior knowledge that I did not possess. As a result, I spent quite some time puzzling over features that should have been explained simply. Although there was some support available, it wasn't enough to fully compensate for the initial unclear guidance. Hence, the overall outcome is that I ended up more confused than confident about using the system effectively.