Expected clearer explanations but ended up confused
I had anticipated the training and onboarding to be more straightforward and clearly communicated, especially since I was relying on this software to streamline my workflow. Unfortunately, the explanations felt quite vague at times, particularly during the introduction to the database feature and dialer tools. Instructions provided in the training sessions didn't always connect the dots clearly, which left me somewhat confused about how to best use the available tools. I expected step-by-step guidance that would make setup a seamless experience, but instead there were moments where I wasn't entirely sure what action to take next. On the positive side, some parts of the training that covered basic navigation were somewhat helpful, offering a general outline of the software's layout. Still, I found myself needing to seek support afterwards to clarify things that should have been covered more fully in the sessions themselves. Overall, the experience didn’t quite meet my expectations for clear communication, making the onboarding process more challenging than anticipated.