Expected clearer details during sales than what was provided
During the pre-purchase stage, I anticipated more comprehensive explanations about the software features and training content. The initial sales discussion touched on many points but left some key areas vague, such as the extent of ongoing updates and the specifics of the calling tools integration. I had assumed these would be clearly spelled out in the early stages, helping me better understand how the system would suit my needs before committing. What I received instead was fairly general and intended to be supplemented by onboarding materials afterward. While the follow-up support was satisfactory, this created a slight mismatch between my expectations and what was actually delivered during the sales call. For a smoother decision process, I believe more detailed and transparent explanations during pre-purchase communications would enhance customer confidence and reduce uncertainty.