Expected clearer communication steps, but got a somewhat jumbled experience
I was hoping for a clear and logical progression when contacting support, especially since I rely on prompt assistance during onboarding. Initially, the telephonic support response was fairly quick and polite, which matched my expectations. However, the sequence of steps I was instructed to follow seemed a bit uncoordinated at times. For example, I was asked to perform troubleshooting that seemed out of context, and then subsequently asked to verify information that should have been handled earlier. Although the support staff were responsive, the order in which guidance was given made the communication feel inefficient. This affected how smoothly I could navigate the software features I was trying to learn. While the overall support was decent, I would have appreciated a more streamlined and clearly structured support process that aligned better with what I envisioned.