Expected clearer communication but got mixed signals
When I first signed up, I was hoping the support team would walk me through the setup step-by-step with clear explanations. They did try to assist when I reached out, but sometimes the responses felt vague or left me with more questions. On the positive side, they were generally polite and willing to listen, which I appreciated. However, certain instructions about integrating the dialer with my existing CRM were not detailed enough, leading to some trial and error on my end. I also found that the telephonic support line sometimes had long wait times, which was frustrating when I needed immediate help. The automatic updates seemed to happen quietly in the background without interruption, so I won’t fault them there. Still, the onboarding documents could be clearer, since I had to go back and forth several times. Overall, I got enough guidance to get things moving, but not the level of clarity or seamless communication I had expected at the start. It wasn’t all bad, but the experience left me wishing they had more thorough and upfront explanations rather than just hints and general advice.