Expected clearer answers, got explanations that repeated the standard line
I was quite weary when I contacted WFHI support about some questions related to the calling dialer and database features. I expected they’d explain the setup and use clearly but instead they mostly gave the same scripted responses I had already read somewhere. It felt like the explanations were prepared beforehand and didn’t quite address my specific doubts. Although I appreciate the quick telephonic callback, the clarity I hoped for was missing. I had assumed that someone with actual hands-on experience would guide me through the nuances of using automatic updates to keep workflows stable. Instead, I was left rephrasing my queries to get any additional insight. The single helpful thing was that the support team did acknowledge the questions even if the explanations didn’t bring new understanding for me. Honestly, I had to work much of it out myself. While I expected more customized and clearer communication considering this isn’t my first remote workflow platform, what I got was fairly standard and quite limited in depth.