Expected clear training; got mostly self-learning
Honestly, I expected a more structured onboarding and training program when I signed up. Instead, most of the modules were very brief and vague. I had to figure out a lot of the software functions on my own without much guidance. The dialer and database features were not covered in a step-by-step manner, so it sometimes felt confusing to put my workflow together. There were some automatic updates that supposedly made things easier, but I couldn't tell much difference because no explanation was provided. Support did answer within a reasonable time, but their solutions weren't deep. I hoped the invoice and payment process would be straightforward, but that also took some back-and-forth to understand fully. Overall, I spent more time figuring out the system myself than I would have liked. The training was minimal, and it felt like I was expected to be quite tech-savvy from the start, which wasn’t really clear upfront.