Expected clear training, got confusion instead
You promised clear and easy-to-follow training, but what I got was a jumble of poorly explained steps that left me more confused. I expected a structured onboarding that would walk me through setting up the database and dialing tools systematically, but instead, I was left guessing at the order and how certain features worked. The training materials lacked detail and clarity, making it hard for me to feel confident using the software on my own. Even reaching out to support by phone didn’t resolve my issues promptly. Instead of feeling supported, I got the impression that help was only available sporadically. The automatic updates added to the confusion because I wasn't informed about what changed or why. Overall, my expectations were not met at all. I wanted a user-friendly onboarding that matched your promises, but all I experienced was frustration and wasted time trying to figure things out alone.