Expected clear training but it failed to match up
Before signing up, I had an expectation that the training and onboarding process would give me clear, straightforward steps to use the remote workflow software. However, the actual experience was quite different. The training seemed more generic and did not fully explain how to practically operate the calling tools or manage the database. I found myself confused at several points, especially during the onboarding phase where the payment and invoicing process was introduced. It was not as intuitive as I thought and lacked sufficient guidance, which made me hesitate to move forward confidently. I also hoped for quicker support via phone for immediate questions, but the responses took longer than anticipated, which slowed down my progress. Given the mismatch between what I expected and what was delivered, I feel that the current training materials might need an overhaul to better prepare new users. Based on my experience, I did not get the clarity I was looking for going in, which left me frustrated during what should have been a helpful initial phase.