Expected clear training but got mixed signals
When I first signed up, I expected the training to be pretty straightforward and easy to understand. The onboarding began with some explanation about the dashboard and basic features which was nice, but as the days went by, I noticed some of the instructions were vague or left a bit unclear. For example, in the training videos, the use of the dialer was shown quickly without going into much detail, which made me confused about certain functions like call recording or database linking. I kept hoping that during the live support calls I would get better clarity, but sometimes the answers were a bit inconsistent as well, so I’d have to think on my own quite a bit. On the plus side, the automatic updates improved some glitches in the software that were frustrating initially. The sign-up and invoicing process was smooth enough but not really emphasized much in the training, I had to figure out some steps by myself. Looking back, I think I expected a more step-by-step approach throughout, yet in reality it was a mix of clear parts and unclear parts. Still, I learned a lot by piecing things together over time.