Expected clear support but outcome was different

Expected clear support but outcome was different

I contacted telephonic support several times hoping to get clear answers about database synchronization and use of the dialer, but each time the explanations I received seemed vague and incomplete. It felt like the support team was either rushed or not well prepared for the kind of questions I had. By the end of our conversations, I wasn't fully confident that my problem would be fixed or that the training resources would help much with practical situations. I expected more straightforward guidance in such a technical area, but the responses were often ambiguous and left me guessing what to do next regarding updates and billing queries.