Expected clear support but got disappointment instead
When I first decided to try WFHI’s software and training services, I expected the support and communication to be straightforward and responsive as advertised. I envisioned a professional team guiding me through each step coherently as I signed up, paid invoices, and started using the dialer and database tools. Unfortunately, the reality was different. While the sign-up process was fairly smooth, the telephonic support did not meet my expectations. Calls often went unanswered or were met with vague advice rather than clear instructions. The training was not delivered in a manner that corresponded with the promises made before purchase. Automatic updates happened without advance notice sometimes, which disrupted my workflow. I had hoped for better synergy between what was promised and what was actually provided, especially in troubleshooting and timely assistance. This mismatch made me feel frustrated as my experience failed to align with the quality I had anticipated. If support had matched the initial claims, my perspective on the software would likely be more positive, but sadly that was not the case here.