expected clear support but got confusing explanations instead
I thought that when I contacted support, I would get clear and straightforward explanations about using the dialer and database features. But the instructions were often confusing and left me unsure about how to proceed with setup. The responses seemed vague and didn’t address the specific questions I asked. It made me feel stuck and frustrated because I expected more clarity and patience in helping new users. Without clear guidance, the onboarding process became slower and more complicated than I had anticipated. I was hoping for simple step-by-step walkthroughs, but what I got instead was a lot of back and forth that didn’t resolve my doubts. This experience definitely lowered my confidence in the support’s effectiveness and the overall usability of the software was impacted because of it.