expected clear support but got confusing calls instead
I reached out multiple times hoping for clear and confident help with setup problems, but the calls left me quite frustrated. Each time I explained the issues, it seemed the person on the call struggled to provide straightforward answers. Instead, I got conflicting advice and had to repeat myself over and over. I expected telephonic support to feel reassuring and make the software usage smoother, yet I ended the conversations feeling more uncertain about what steps to take. The automatic updates were supposed to improve the experience, but instead sometimes made the software behave unpredictably. The invoicing process was also less transparent than promised, leaving me unsure about payments. Overall, I expected a more trustworthy support system to guide me, but what I got did not match my expectations at all. The whole experience was wearying and didn’t boost my confidence in using the product properly.