Expected clear steps par mila confusing support sequence
Main initially expect kar rahi thi ki neat aur orderly process milega support aur communication mein, par mujhe experience mila bilkul opposite. Jab main kisi step ke baare mein poochti thi, toh lagta tha ki woh sahi order mein nahi de rahe the jawab. Pehle training ke questions solve hone chahiye the, tabhi main software ko properly samajh pati, lekin har baar alag alag topics pe jump hota tha. Har baar mujhe alag alag logon se baat karni padti thi, jisse problem ko repeat karna padti thi. Support call delayed hoti thi ya fir usmein baar baar interruptions aate the, jo mera patience test kar raha tha. Database feature use karne ki basic jaankari jo deni thi, usme bhi continuity nahi thi. Payment aur invoicing ke questions ka jawab milna mushkil tha, aur mujhe lagta tha ki jo responses diye ja rahe hain wo kabhi kabhi irrelevant ya incomplete lag rahe the. Overall main sochti thi ki yeh process streamlined hoga, par reality mein mujhe lagta hai ki unko apna support sequence modify karna chahiye, tabhi users ko clarity milegi aur frustration kam hoga.