Expected clear steps, got mostly clear but some bits missing
When I first accessed the WFHI software, I anticipated a thorough explanation of every feature from the get-go, especially after the training sessions. The sign-up and onboarding instructions were quite detailed, and the automatic updates matched what they promised, which gave me confidence in the software’s maintenance. However, some of the advanced database functions weren’t explained as clearly as I expected. I found myself needing to reach out to telephonic support for a few clarifications, which was helpful but meant I had to spend more time than I had hoped. Still, the dialer and calling tools were straightforward to use once I understood the basics. Overall, the experience was better than I initially feared, although I think the training materials could have been a tad more thorough on complex features to avoid relying on support so much. The billing and payment process remained easy, with clear invoicing and no surprises. So, my expectations were mostly met, though a little room for improvement exists.