Expected clear steps, got mixed order of process
At first, I expected a well-structured sequence to get started with the WFHI software, including sign-up, onboarding, training, and access to calling tools. While the sign-up and payment were straightforward, the subsequent steps felt a bit scattered. For instance, the training modules came before I even fully understood the database features, making it a bit confusing to connect the dots. On the plus side, the telephonic support was accessible and helpful in clarifying these uncertainties. Additionally, automatic updates occurred without disrupting my workflow, which was a relief. However, the invoicing process was somewhat complicated initially because it wasn’t clearly explained when or how the payments were processed. So, while some parts of the onboarding made sense and were user-friendly, others felt out of sync. Overall, the experience was a mix of clarity and confusion, and I believe reordering the steps could make it easier for new users to follow.