Expected clear steps but onboarding surprised me
Before signing up, I expected the onboarding to be just a quick form and some documentation, but it turned out to be more hands-on and interactive than I thought. This was a nice surprise because it made me feel more prepared to manage the calling tools and database feature day-to-day. The invoicing process was exactly as described and simple, which matched my expectations. However, I didn’t expect the training videos to be as detailed, and that really made a difference once I started using the dialer regularly. The only small mismatch was that I assumed telephonic support would be quicker, but sometimes I had to wait for responses. Once it clicked, though, how everything connects smoothly through automatic updates and regular support calls, I was satisfied with the overall experience.