expected clear steps but mostly had to figure things out myself
I initially thought that the software and training from WFHI would guide me through every step very clearly, but it turned out I had to work out a lot on my own. The sales pitch made it sound like the onboarding would be straightforward, but many features, like dialing tools and even managing the database, needed some trial and error before I could get comfortable. The training was helpful but not exhaustive, which meant I ended up spending extra time exploring the interface myself after sign-up. On the positive side, the auto-updates didn’t disrupt my workflows, and telephonic support was available whenever I reached out, although sometimes the response was basic. The invoicing and payment system worked as expected, with minimal confusion. Looking back, while I expected a more hand-holding experience, in reality, I found that a mix of guidance and self-learning was necessary to really get up to speed with this software suite.