Expected clear steps but got confusing payment flow
When I first tried to make a payment for WFHI's software, I expected the billing process to be straightforward and organized. However, the order of steps just did not make sense to me. Usually, I expect to receive a clear invoice before making a payment, but here I felt like I had to guess and figure out the timing myself. The sign-up page didn't clearly indicate when payment was due, and after submitting payment, I had to wait quite a while before receiving any confirmation invoice. The emails weren't very clear either, making the whole thing feel very chaotic. It was frustrating because I was ready to proceed but stuck due to unclear instructions. I also tried calling support, but I found it hard to get consistent information on what the steps exactly were. Overall, my experience contrasts with what I usually expect from good billing procedures, which slows down my workflow and trust in the system.