Expected clear steps but got a bit more to figure out
I went into this expecting straightforward explanations about the software and services from the beginning. Before signing up, they did communicate the features and training options quite clearly, though some parts felt a bit glossed over, especially around the payment and invoicing details. It took me some back-and-forth calls to get a fuller understanding of how the database feature was structured and whether updates would disrupt workflows. That said, the training itself was helpful and somewhat easy to follow once I got started. The onboarding flow made it easier to set up my calling tools, and the dialer worked well during testing. Overall, I’m quite satisfied with what I got, but I had mentally prepared for simpler steps. In the future, I would appreciate even clearer early communications up front so there’s less guesswork. Still, I found the support fairly approachable and informative, which helped balance things out.