Expected clear sequence but got mixed steps
I expected the support to guide me logically through the setup stages but the order seemed random and confusing. The first instruction was unclear, then suddenly I was asked to do something advanced that felt out of place. Instead of a smooth flow, I had to keep asking what to do next because the steps weren’t aligned well. It felt like advice was scattered rather than planned. The communication was not straightforward either, with some suggestions seeming unrelated to my current stage in onboarding. I wanted a simple step-by-step walkthrough but got a mix of topics instead. The response times varied, making it difficult to stay engaged and understand the full process. Overall, it was disappointing because I expected a structured approach to setting up the software but ended up piecing it all together myself. This made me question how much value the support really added when it could have been more organized and focused.