Expected clear sales info, got mostly what I needed but some clarity was missing
Before signing up, I expected the sales process to explain everything clearly—like the exact features included and how the software would match workflow needs. The initial marketing gave me a rough idea, but when I was going through the invoicing and setup, some details around the calling tools and database features weren't as thoroughly explained as I hoped. Compared to other software demos I've seen, WFHI has good info but it required me to reach out to support a couple of times to fully understand access limits and updates. What surprised me was their quick telephonic support, which clarified my doubts well. Still, I wish the pre-purchase explanation had been more thorough to avoid hunting around after paying. Overall, I feel confident in the value, but it could’ve been smoother if fewer small questions popped up during onboarding. I’d say the experience was better than many but didn’t fully meet my expectation of upfront full clarity.