Expected clear recurring billing but got surprises
When I signed up for the WFHI software and training, I thought the billing procedure would be straightforward, mostly involving a one-time setup fee. I vividly remember making the initial payment for the software access and training pack, which was exactly as expected. However, after this, some ongoing charges were introduced that were not very clearly outlined upfront. I was a bit taken aback because I had assumed the billing would be mostly one-off, but instead, there were monthly fees linked to updates or support that I wasn't fully aware of. Since I’m still figuring out how frequently these extra charges occur, there’s some vagueness on the ongoing cost side. The invoicing process itself ran smoothly - invoices were sent on time and all payment methods worked without hassle. The sign-up was easy as well. But this ambiguity regarding how much of the payments are repeated versus one-time setup fees made me reassess my budget. Overall, it’s a mix: the front-end payment was clear and prompt, yet the ongoing payment expectations could have been more transparent.