Expected clear onboarding, got some figuring out too
I thought that the training and onboarding would guide me through every step with little need for guesswork, but that wasn’t entirely the case. The sessions were well-organized and covered the main features like the dialer and database integration effectively. However, I found myself figuring out some daily workflow details on my own because not everything was explicitly explained. On the positive side, this independent discovery reinforced my understanding and made me feel more competent using the software. The documentation provided helped fill in a few gaps but wasn’t exhaustive. When I needed support, the telephonic assistance was reasonably prompt and helpful. Sign-up and payment processes were clearly outlined and smooth throughout. In the end, I got more practical knowledge than I initially expected, which was helpful, but some users might want a more thorough, step-by-step onboarding. Overall, the training met most of my needs, though I was prepared for more hand-holding than I received. I feel capable but also recognize that there is some room for improvement in guiding new users further so fewer have to figure things out by trial and error.