Expected clear onboarding, got mixed confidence at the end
I started with high hopes after seeing the sales presentation and was confident about using WFHI software for my remote workflows. The sign-up process was smooth and invoicing clear, which reinforced my trust initially. However, when I reached the onboarding phase and tried to learn the calling tools and database features, some gaps became apparent. The training materials were decent but lacked depth on certain features I expected to rely on. Automatic updates seemed helpful but occasionally caused minor glitches that I had to troubleshoot myself. Telephonic support was friendly but sometimes slow to respond compared to what I expected. By the end of the first week, I felt moderately confident but also aware that some aspects of the software still required more effort to fully master. While I got more than just basic functions, the experience wasn’t seamless enough to be completely satisfying.