Expected clear labels but received mixed signals
Overall, the onboarding and training process was okay, but not fully meeting my expectations. I was hoping the wording and labels in the software would be intuitive and easy to follow, but sometimes the terms used in the dashboard and the training materials were ambiguous. For example, some functions had labels that didn’t clearly explain their purpose, leading to confusion in what action I needed to take. That did slow my progress during the first couple of days. However, the training sessions were helpful in filling those gaps once I asked questions. The dialer tool and database features were effective once I understood how to navigate them. Payment and invoicing steps went smoothly without any hiccups. In summary, I expected a fully polished experience with straightforward labels, but got a mix of clear and unclear instructions that required more patience. With some improvements in UI language, the onboarding experience could be much smoother.