When I first started using the WFHI platform, I expected the labeling and wording to be straightforw
When I first started using the WFHI platform, I expected the labeling and wording to be straightforward as they claimed. While most of it made sense, I found some terms confusing and the organization not always logical. For example, the dialer settings were labeled in a way that I had to guess their exact function, which slowed me down. However, once I got used to the terms, it became easier to navigate. The support team was quick to clarify the ambiguities when I called, which helped. Still, the initial impression was that they could have thought the wording through better to match user expectations. I appreciate the overall approach but this gap between expectation and reality prevented me from fully enjoying a smooth onboarding experience. I would have preferred clearer, more intuitive labels from the start to reduce the learning curve.