Expected clear labels but got confusing wording
I was hoping that the training and onboarding process would have clear and straightforward wording because I’m not very familiar with technical jargon. However, the labels and instructions provided were sometimes ambiguous, making it hard to understand exactly what was required at each step. For example, terms used in the database setup didn’t seem to match the explanations in the training, so I kept second-guessing if I was entering the correct details. On the plus side, the training did cover a good range of features, and the videos were well-structured which helped me grasp the overall workflow better. But the inconsistent wording and unclear prompts during onboarding made it difficult to complete the setup smoothly. I felt that if the instructions had been more aligned with everyday language, it would have saved a lot of time and confusion. I did try reaching out to support, and while they were polite, the response times weren’t immediate and that added to my frustration because I needed help before I could move forward. Overall, I was left with the impression that the training needs to focus more on clarity and consistency.