Expected clear labels but got confusing training terms
Honestly, I expected the onboarding and training materials to be straightforward and intuitive, especially since this is meant for remote workflows. But the wording used in the training sessions was often confusing and misleading. Labels for features like the call dialer and database management did not always match what was shown in the software dashboard, which made it tough to follow. I spent quite a bit of time trying to understand what was meant by specific terms, and this slowed down my overall progress. I was hoping for a clear step-by-step explanation but often had to double-check or guess what the trainers referred to. The sign-up and payment process were smooth enough, though that part did meet my expectations. While the automatic updates happened without issues, the lack of consistency in training language did make me weary. I wish they had paid more attention to clear communication so that people like me wouldn’t struggle with fundamentals repeatedly.