Expected clear labels but got confusing phrasing instead
I was expecting the telephonic support and communication to use very clear and straightforward language, especially since this software involves multiple features that need precise understanding. On the plus side, the support was polite and generally willing to assist, and the call quality was fine. However, many labels and wording in the software and during support calls felt more technical than necessary, which caused some confusion at first. For example, the terms used in the database menus and the dialer were not always intuitive, forcing me to double-check and sometimes ask extra questions. I acknowledge that some complexity may be unavoidable, but clearer naming conventions and instructions would greatly benefit users. Because of this mismatch between expectations and reality, I found myself relying heavily on training materials and still struggling at times, which was a bit disappointing given my hopes for smoother communication overall.