Expected clear labels but ended up very confused instead
I bought the software hoping that the interface and telephonic support would guide me clearly through every step since I wasn’t confident with remote workflow tools before. However, I found that many of the labels on buttons and menu options were vague or misleading. For example, I wasn’t sure if ‘database sync’ meant an automatic backup or something else entirely. Calling tools terminology wasn’t always consistent across sections, which made learning it much harder than I expected. Telephonic support tried to help, but sometimes they used the same confusing terms without simplifying them. That said, the support was polite and willing to explain again, which I appreciated. Despite that, the overall experience felt like hitting roadblocks just to understand basic commands and labels. I expected a straightforward, well-explained interface from the start, not one that seemed to require a dictionary for navigation. Automatic updates did bring some changes but didn’t resolve the fundamental usability issues. I’m frustrated by the gap between what I thought I was getting and the reality, with only a slight comfort from support’s patience.