Expected clear info, but found it patchy at best
I expected the pre-purchase process with WFHI to be straightforward, meaning easy to find clear information and understand how the software would fit my needs. In reality, the site and communication left me hunting around for specifics on features and how things like the dialer and database integration actually worked. The basic overviews were there, but real, actionable details were missing, which was frustrating. The invoicing and payment details were clearer, so I’ll grant that the financial side was handled well. Still, the lack of straightforward, accessible information before buying diminished my confidence. When I tried contacting support for clarification before purchase, the responses were slow and somewhat generic. Overall, what I got was less helpful and direct than what I expected, which is why I can’t give a better rating. This pre-purchase phase felt like more work than necessary just to understand if the software suited my workflow.