Expected clear help, got mostly confusion
From the start, I hoped the support would guide me clearly through the setup and regular use of the call dialer and database features. Unfortunately, the explanations were often tangled and I found myself asking the same questions multiple times. While I did appreciate that the updates were automatic and did not require manual interference, the lack of clear instructions made the rest much harder. Calling the support line felt like repeating myself and not getting the answers I needed in a straightforward way. The onboarding training promised a lot but when I reached out for clarifications, the responses seemed vague or too technical without examples relevant to my workflow. I was hoping for patient communication and a more structured approach to explaining the software’s different parts, especially the database which seemed key. It did feel like some support team members tried their best, but overall I struggled with the way things were presented and explained. For what I paid, I expected a smoother introduction to using this software efficiently, not a patchwork of unclear guidance which left me weary and confused at many stages.