Expected clear help but got stuck with poor guidance

Expected clear help but got stuck with poor guidance

I thought the training would help me sort out any issues easily, especially if something went wrong during setup, but it was frustrating. The onboarding tutorials and support didn't really handle errors well or explain what to do when things failed. I kept looping back to the same problem with the dialer not properly syncing calls and there was no clear solution. I expected at least some guidance or quick fixes during the training, but it felt like I was left to figure it out on my own. Support was okay on the phone but they didn’t seem to fully understand the problem I faced. That mismatch really put me off.