Expected clear help but got confusing answers instead
I was hoping to get straightforward guidance when I reached out to support, especially because I was stuck during the software setup phase. Unfortunately, the explanations didn’t help me understand the issues clearly or resolve them efficiently. When I called for help about activating the dialer features, the instructions were vague and I had to keep asking for clarifications, which delayed my progress. The person on the line seemed rushed and didn’t offer much beyond basic troubleshooting. I expected more structured help, maybe some step-by-step directions, but what I got was more confusing than useful. After spending quite a lot of time trying to make sense of their suggestions, I still wasn’t able to get the system running as I needed. Overall, the support communication didn’t meet my expectations considering the importance of quick onboarding in my remote workflow setup.