Expected clear guidance, got some puzzles to solve
I expected a pretty intuitive sales and pre-purchase experience where everything would be laid out clearly. Early on, the labelling during sign-up was easy enough, so that was a positive surprise. But when it came to actually understanding some advanced features in the database section, I found myself having to figure out a lot by trial and error, which was a bit frustrating. The training materials were available but not always as detailed as I hoped, so I spent extra time searching or calling support. The dialer setup was another moment where I had to pause and troubleshoot instead of having smooth guidance. Payment and invoicing were generally okay, but the experience overall felt mixed versus what I'd expected based on the website. It wasn’t bad, just required more self-navigation than I anticipated, which might be fine for someone with more patience or tech experience.