Expected clear guidance, got mostly confusion and DIY
I had quite different expectations before signing up with WFHI software. I thought before buying, the sales or pre-purchase team would guide me better on how the system works in detail. But actually, I found myself having to figure out almost everything on my own after purchase. The onboarding process wasn't as structured as I hoped and I kept circling back to the training modules to understand basic features like using the dialer and managing the database. There was little proactive assistance during signup and the invoicing also left me a bit puzzled at first. What I appreciated was the software updating automatically, which made some outdated features better. But honestly, I was hoping for more hands-on support or at least clearer explanations so I didn’t waste time sorting out the setup by trial and error. So while one aspect, like the automatic updates, worked fine, overall the sales and pre-purchase support didn't meet my expectations. If only they'd offered better initial guidance, it could have saved a lot of headaches.