Expected clear guidance, got lost in unclear sales pitch

Expected clear guidance, got lost in unclear sales pitch

I thought the pre-purchase sales process would leave me confident about the product, but it didn’t. The information provided before signing up was vague, and I ended up with more questions than answers about how the software and training actually work. There was no clear step-by-step onboarding overview, which made it hard to predict how quickly I could start using the features comfortably. I expected a straightforward sign-up and payment explanation but encountered confusion instead. Honestly, I was hoping to feel certain by the end of the sales talk, not more uncertain and unsure about what I was committing to.